Privacy policy

Who we are

iNina offers private online French and Arabic tutoring for children, teens and adults in Canada. This policy explains, in plain language, what personal information we collect, why, and the choices you have.

Person in charge of privacy

Nina, Founder of iNina, is responsible for protecting personal information. Contact: hello@inina.ca · [Mailing address to be added before launch].

What we collect

• When you fill in our form: your first name, mobile number, optional email, your child’s age range (not their name or date of birth), the language and goals you choose, current level, province, preferred times, any message you add, and your consent choices (with the date and the wording you agreed to).
• When you browse: anonymous usage events (for example “page viewed” or “form opened”) tied to a random number that exists only while the page is open. We do not use cookies, we do not store your IP address, and we do not use third-party analytics or advertising pixels. If you pick a language, your browser remembers that choice for this visit only (session storage); it is never sent to us.
• When you become a client: scheduling and payment records, and the progress notes we share with you.

Why we use it

• To reply to your request and contact you by WhatsApp, text, phone or email.
• To match your child with the right tutor and organise lessons.
• To send you news and offers, only if you ticked the optional box. You can unsubscribe anytime by replying STOP.
• To understand, in aggregate, how well our website works.

Who we share it with

We never sell your information. We only share what is needed with: iNina tutors (your child’s age range, level, goals and lesson times, never your contact details); our hosting provider (Railway, servers in the United States); Google (Google Workspace and Google Meet), for lesson video calls and scheduling; WhatsApp (Meta), when you choose to message us there; and, for clients, our payment provider. Families and tutors never exchange phone numbers: lessons take place only on iNina’s Google Meet links.

Information stored outside Québec and Canada

Some tutors and service providers are located outside Québec and Canada, so your information may be stored or accessed outside Canada and be subject to the laws of those places. Before any such transfer we assess the privacy risks and put written agreements in place to protect your information.

How long we keep it

• Requests that do not become lessons: deleted 12 months after you contact us.
• Clients: kept while lessons continue, and deleted 2 years after the last lesson.
• Billing records: kept 6 years, as required by tax law.
• Anonymous website events: deleted after 13 months.

Children

We collect information about a child only from their parent or guardian, and only what we need: an age range, never a name or date of birth on our website. Tutors never contact children directly.

Your rights

You can ask to see, correct or delete your information, withdraw your consent, or receive a copy of what you gave us, at any time, by writing to hello@inina.ca. We reply within 30 days.

Security

Information is sent over encrypted connections (HTTPS), stored in a protected database, and only Nina can access the client inbox. If an incident ever puts your information at risk, we will tell you and the authorities as the law requires.

Questions or complaints

Write to us first at hello@inina.ca. You can also contact the Commission d’accès à l’information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).